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1

Trend spotting and service innovation

Andreassen, Tor W., Lervik-Olsen, Line, Calabretta, Giulia

Journal:

Journal of Service Theory and Practice

Year:

2015

Language:

english

File:

PDF, 289 KB

english, 2015

2

Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

Olsen, Line Lervik, Johnson, Michael D.

Journal:

Journal of Service Research

Year:

2003

Language:

english

File:

PDF, 152 KB

english, 2003

3

Business model innovation and value-creation: the triadic way

Andreassen, Tor Wallin, Lervik-Olsen, Line, Snyder, Hannah, Van Riel, Allard C.R., Sweeney, Jillian C., Van Vaerenbergh, Yves

Journal:

Journal of Service Management

Year:

2018

Language:

english

File:

PDF, 360 KB

english, 2018

4

What drives the intention to complain?

Lervik-Olsen, Line, Andreassen, Tor Wallin, Streukens, Sandra

Journal:

Journal of Service Theory and Practice

Year:

2016

Language:

english

File:

PDF, 233 KB

english, 2016

5

Turning customer satisfaction measurements into action

Bo Edvardsson and Professor Anders, Professor, Lervik Olsen, Line, Witell, Lars, Gustafsson, Anders

Journal:

Journal of Service Management

Year:

2014

Language:

english

File:

PDF, 197 KB

english, 2014

6

Exploring dualities of service innovation: implications for service research

Witell, Lars, Anderson, Laurel, Brodie, Roderick J., Colurcio, Maria, Edvardsson, Bo, Kristensson, Per, Lervik-Olsen, Line, Sebastiani, Roberta, Wallin Andreassen, Tor

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 202 KB

english, 2015

7

How do you feel today? Managing patient emotions during health care experiences to enhance well-being

McColl-Kennedy, Janet R., Danaher, Tracey S., Gallan, Andrew S., Orsingher, Chiara, Lervik-Olsen, Line, Verma, Rohit

Journal:

Journal of Business Research

Year:

2017

Language:

english

File:

PDF, 4.93 MB

english, 2017

8

Joy and disappointment in the hotel experience: managing relationship segments

Johnson, Michael D., Lervik Olsen, Line, Wallin Andreassen, Tor

Journal:

Managing Service Quality

Year:

2009

Language:

english

File:

PDF, 271 KB

english, 2009

9

Customer Inconvenience and Price Compensation

Andreassen, Tor W., van Oest, Rutger D., Lervik-Olsen, Line

Journal:

Journal of Service Research

Year:

2017

Language:

english

File:

PDF, 326 KB

english, 2017

10

The use of electrodermal activity (EDA) measurement to understand consumer emotions – A literature review and a call for action

Caruelle, Delphine, Gustafsson, Anders, Shams, Poja, Lervik-Olsen, Line

Journal:

Journal of Business Research

Year:

2019

Language:

english

File:

PDF, 1.02 MB

english, 2019

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